Privacy Policy
Last Updated: March 24, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or use our services
- Contact us for support or inquiries
- Subscribe to our newsletter
- Participate in surveys or promotions
This may include your name, email address, phone number, company information, and any other information you choose to provide.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Send marketing communications (with your consent)
- Monitor and analyze trends and usage
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- With service providers who assist in our operations (under strict confidentiality agreements)
4. SMS and Text Messaging
Drawbridge integrates with third-party booking platforms via API to facilitate post-experience notifications on behalf of our operator customers. When an operator uses our platform, customer phone numbers collected by the operator's booking system may be accessed by Drawbridge via API solely for the purpose of sending a single transactional SMS containing a link to the customer's experience photos or media. We may also send a single automated SMS to customers who call a venue phone number and do not reach a live person, informing them that their call was missed and providing contact information.
Operators are required to obtain explicit consent from their customers at the time of booking to receive this message. Drawbridge does not use phone numbers obtained through this integration for any other purpose and does not sell, share, or transfer this information with third parties for any reason.
Message frequency is one message per experience. Message and data rates may apply. Recipients may opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at support@drawbridgesolutions.com.