FLORIDA ESCAPE ROOM:
Real-Time Insights That Cut Labor and Lift Growth
With a growing 10-room venue, Tom needed to move from guesswork to a clear game plan. See how Drawbridge provided real-time insights to reduce labor costs, empower the team, and support a 50% growth rate.
THE CHALLENGE:
Guesswork Was Costing Margin
For Tom’s 10-room venue in Florida, scheduling was a moving target. Weekend spikes and uneven weekdays meant managers were constantly guessing: were they overstaffed during slow periods, or understaffed for a sudden rush? Without a single, real-time view of upcoming bookings versus the team on the floor, every staffing decision was a gamble that either wasted money or risked compromising the guest experience.
AT A GLANCE
LOCATION:Florida, USA
VENUE:10 rooms
TEAM:12 to 14 staff
“I love the reports I get every day. I can see right away how we
did. All I have to do is look at staff hours per game, and I know
right away if we had a good day.” Tom, Owner, Florida Escape Room
THE SOLUTION:
One Command Center for Real-Time Control
Tom implemented Drawbridge to give his managers the signal they needed, right when they needed it. The platform unifies bookings and staffing into a single, intuitive view, including a six-hour lookahead that shows how many people should be clocked in. Managers can now make confident add-or-cut decisions in minutes. On the floor, the iPad-friendly controls are fast and forgiving, making adoption stick on busy days and allowing game masters to manage more games with less stress.
THE RESULTS
LABOR COSTS:Reduced from 30% of revenue down to the high teens.
EFFICIENCY:Achieves 0.9 to 1.1 staff hours per game on 50-60 game days
EMPOWERMENT:A single game master can now confidently manage multiple rooms, allowing for leaner staffing during peak hours.
GROWTH:On track to grow revenue from ~$800k to $1.2 million this year.
A Partnership for Growth
The daily clarity has had a significant impact on both efficiency and team morale. By replacing guesswork with a clear game plan, Tom is building a more profitable and scalable business, with plans to leverage remote game mastering for his new location.
“Drawbridge lets even our least experienced team members
comfortably handle four games, so the crew doesn’t feel like they
need that extra person during busy periods.”Tom, Owner, Florida Escape Room